406-226-2301
GUEST
Services
LIFT TICKETS
Big Sky Resort uses variable pricing on lift tickets so prices are subject to change and buying your tickets well in advance of your trip is strongly recommended.
PLEASE NOTE:
You have the option for your lift tickets to be mailed to you.
If you do not have your tickets mailed to you then you will have to drive to “Mountain Village” (Big Sky Resort’s main ski base area) and take your receipt of purchase to the ticket window to obtain your passes. This could entail long lines and provide significant frustration on your first day of vacation.
SHIPPING SERVICES
As a guest staying at one of our properties, we are happy to assist you by accepting delivery on your behalf: packages, luggage or ski gear directly to our office in Big Sky Montana. A $25 handling fee, per delivery, will be charged by Travel Big Sky Vacation Rentals which includes delivery of package to your property pre-arrival and pick up and drop off to shipper upon departure. This will be charged to your guest reservation on day of delivery. If additional deliveries are required during your stay a $25 (per delivery) feel will apply to your guest reservation.
Please note: We cannot accept packages through USPS (US Postal Service).
FEDEX / UPS account shipments, please follow instructions below:
ADDRESS TO:
Travel Big Sky Vacation Rentals
Att: (Your last name / Property Name)
252 Lazy T4 Road
Gallatin Gateway, MT 59730
Tel: (855) 466-4667
Return shipping after your vacation you MUST provide pre-paid/printed return shipping labels. You must also have your items packaged and ready to be picked up by the shipper. Labels must be attached.
If our staff must drive your items to Fed Ex in Bozeman or Mail and More in Big Sky to package items or get labels a handling charge WILL apply.
Minimum charge for this service is $25 plus the cost of the label.
If we must drive to Bozeman the minimum charge starts at $75.
Please keep in mind that there is NO Fed Ex or UPS facility in Big Sky. We have no way to use third party account information to get your labels for you.
No fee will be charged if you follow shipping instructions correctly.
Please note: Check for all your personal belongings. Please keep in mind while we’re happy to ship lost and found items back to you at your expense, a $25 processing fee will apply. Your items will be shipped back to you 48 hours after they are recovered.
Please note that UPS and FED EX may not recognize this address, but it is valid and we receive packages on a daily basis.
We look forward to providing you with our concierge services to make your stay enjoyable. Any questions, please feel free let us know, happy to help!
TRIP INSURANCE
Valuable Protection for Before, During and After Your Vacation
Sudden illness, medical emergency, natural disaster, delayed flights, road closures or lost or delayed luggage can quickly derail a trip, and sometimes at the least convenient moment.
Anticipating the unexpected with Generali Global Assistance travel insurance insures your vacation investment from costly covered events and helps reimburse you and others staying at your reservation for surprise expenses.
Accidents Happen, Vacation Rental Damage Protection Can Help
You decided on a rental property so you could feel at home while on vacation. Don’t let the fear of losing your security deposit keep you from enjoying your time.
Here’s how the Generali Global Assistance Vacation Rental Damage coverage works:
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Make a simple, one-time payment upfront.
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Avoid the hassles of checks and credit card holds.
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Relax, knowing that you have coverage for accidental property damage.
Simply report any damage that occurred during your stay to the rental office when leaving. Don’t be afraid to report the damage that’s why you bought insurance!
Generali Global Assistance
Even the best planned trip can be impacted by the unexpected, forcing you to cancel or interrupt your trip, lose your vacation investment and incur unplanned expenses. Get the peace of mind you deserve by purchasing vacation rental insurance from Generali Global Assistance.
Generali Global Assistance, formerly doing business as CSA Travel Protection, has been a leading provider of travel insurance and assistance services for nearly 30 years, with a focus and expertise in the vacation rental industry. We offer a full suite of innovative, customized travel insurance and emergency services designed to protect travelers trip investments and provide the peace of mind one deserves while traveling. Generali Global Assistance is part of Generali Group, one of the world’s largest insurance companies. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.
Contact Us
To learn more about travel insurance, reach out to Generali Global Assistance at 866-999-4018. Our customer service staff will be happy to assist you with your current plan or any questions that you have about purchasing coverage.
If you are on your trip and need Emergency Assistance, please contact our Assistance Provider:
In the United States, toll-free: 877-243-4135
Collect worldwide: 240-330-1529
Customer Service
Monday-Friday: 6 a.m. to 6 p.m. PT
Saturday-Sunday: 6 a.m. to 3 p.m. PT
Phone: 866-999-4018
Mailing Address
Generali Global Assistance & Insurance Services
P.O. Box 939057
San Diego, CA 92193-9057